If you asked me 2 years ago who I would recommend as your web hosting provider I would have said Hostgator in a heart beat.
Ever since the company was acquired by EIG I have experienced an overwhelmingly inconsistent service.
My websites have become slower progressively and I can only assume that has something to do with them overcrowding their servers with thousands of other clients just like me.
It’s extremely disappointing to me considering the length of time I have been with them.
The icing on the cake would have to be their online chat/ customer service department. After waiting for several days to receive a reply (apparently delayed due to high call volumes) I was asked to provide an example of the website experiencing this issue. It is quite evident to me the hostgator technical team take a reactive role to server performance.
I’ve started to move my websites. If you are starting out I would highly recommend that you stay away from Hostgator. Someone like Bluehost is a much more reliable option that will save you headaches when you are in my position.
I don’t know why these web hosting companies bother to partake in an acquisition process when they clearly can’t handle it.
I will end my rant here.